About the job

Please note: Your application will only be considered if you send your resume and a cover letter with 3 references to info@ncdiaperbank.org.

Location: Charlotte, NC (In-Person Required)

Salary Range: $35,000 - $42,000

About The Diaper Bank of North Carolina (DBNC)

At DBNC, we believe dignity begins with the basics. Access to diapers, period products, and adult hygiene supplies shouldn’t be a barrier to health, opportunity, or self-worth. That’s why we partner with community organizations and mobilize volunteers across North Carolina to ensure every person has access to the hygiene essentials they need to thrive.

Our Greater Charlotte Branch is the heart of that mission where products come in, volunteers show up with heart and hustle, and orders go out to partners who serve families across the region. To keep that rhythm strong, we’re seeking a Volunteer Engagement Coordinator; a people-centered, detail-oriented leader who will grow and steward our volunteer community while ensuring a seamless and inspiring experience for every person who walks through our doors.

Reporting to the Greater Charlotte Branch Director, this role is both the face and the force behind the Charlotte volunteer program: creating connection, building capacity, and leading with compassion.

Position Overview

The Volunteer Engagement Coordinator is responsible for designing and leading an exceptional volunteer experience: one that is organized, joyful, and deeply connected to DBNC’s mission. This person will recruit, train, and support volunteers; manage the flow of daily volunteer shifts and warehouse activities; and ensure our operations run efficiently and safely.

They are the first hello and last thank-you in the volunteer journey, an ambassador of DBNC’s values of dignity, justice, and community care.

Key Responsibilities

Volunteer Engagement & Program Growth

• Lead DBNC’s Charlotte volunteer program, ensuring a high-quality, mission-centered experience from orientation to wrap-up.

• Recruit and retain a diverse volunteer base, including individuals, families, corporate groups, and community organizations.

• Build systems to track volunteer engagement, recognize contributions, and celebrate milestones.

• Partner with the Outreach Manager to create unique volunteer opportunities that connect directly to DBNC’s mission and amplify impact.

• Strengthen community relationships through outreach, volunteer appreciation events, and consistent follow-up.

• Develop and maintain volunteer training materials and shift protocols that support safety, clarity, and fun.

• Create volunteer opportunities that fit the diversity of our volunteer force: at-home, on site, seated, etc.

Warehouse & Shift Leadership

• Lead daily volunteer shifts, providing clear direction, encouragement, and appreciation.

• Manage daily operations in the warehouse, ensuring a clean, organized, and safe environment for all participants.

• Coordinate with the Partner Specialist and Branch Director to ensure partner orders are filled accurately and on schedule.

• Track and manage inventory using established tools and systems, ensuring efficient flow of donations, storage, and outgoing product.

• Troubleshoot operational challenges with a solutions-oriented, can-do mindset.

Customer Service & Branch Coordination

• Serve as the primary point of contact for volunteers, group leaders, and visitors - embodying DBNC’s values in every interaction.

• Work closely with the Branch Director to coordinate staffing, schedules, and priorities to meet organizational goals.

• Communicate proactively and regularly with statewide DBNC staff to share updates, identify needs, and align on process improvements.

• Support data collection, storytelling, and social media collaboration to highlight the impact of volunteers and partners.

Required Competencies

• People-Centered Leader: You bring warmth, clarity, and energy to volunteer engagement. You’re as comfortable giving direction as you are expressing appreciation.

• Organized & Systems-Savvy: You think in flow - creating efficient systems for scheduling, inventory, and communication.

• Excellent Communicator: You can adapt your communication style for volunteers, partners, and internal teammates alike.

• Grounded & Calm Under Pressure: You thrive when things get busy, maintaining perspective and positivity.

• Mission-Driven: You care deeply about dignity and equity - and it shows in how you lead, organize, and connect.

Qualifications

• Bachelor’s degree or 3+ years of experience in volunteer management, community engagement, or related field

• Proven record of success engaging, motivating, and retaining volunteers

• Strong customer service skills and ability to represent DBNC professionally and warmly

• Proficiency with Google Suite, Microsoft Office, and volunteer management tools (e.g., Monday, Golden)

Don’t meet every single requirement? If you’re passionate about our mission and think you have what it takes, we encourage you to apply.

Your First 90 Days

• Build relationships with the Charlotte team, volunteers, and community partners.

• Lead volunteer shifts and elevate the overall volunteer experience.

• Master our warehouse systems and tools for volunteer management and inventory tracking.

• Identify opportunities to grow the Charlotte volunteer base and streamline operations.

• Partner with the Branch Director to co-design a strong finish to the fiscal year.

Why Join DBNC?

• Be the heart of a movement that brings dignity to thousands of families each month.

• Work alongside a collaborative, mission-driven team that values creativity, kindness, and impact.

• Lead volunteers who make visible change in their community — and feel it every day.

• Competitive salary, strong benefits, and a joyful, inclusive workplace.

How to Apply

If you’re energized by community, coordination, and purpose, we’d love to meet you. Please send your resume and a cover letter with 3 references to info@ncdiaperbank.org.

Diaper on!

Requirements added by the job poster

• Accept a background check