Position Overview:

The Warehouse Assistant/Driver (WAD) plays a vital role on the Hillsborough Warehouse Team, helping to maintain a productive, efficient, and organized warehouse that welcomes more than 2,000 volunteers annually. Working closely with the Warehouse Manager, Distribution Coordinators, Volunteer Coordinator, and Chief Operating Officer, the WAD delivers diapers state-wide, contributes to Diaper Distribution Days for DBNC’s Community Partners, promoting a clean, safe, and organized warehouse environment.

The Warehouse Assistant/Driver is a customer service pro on the front lines of communications with our volunteers and partner organizations. Working 37 hours a week, the WAD helps maintain the physical space of the warehouse, helps implement an effective inventory system and assists with Diaper Distribution Days for DBNC’s Community Partners. In addition, the Warehouse Assistant/Driver implements warehouse safety protocols, cleanliness, fleet management, and excellent internal and external communication alongside our Chief Operations Officer and Warehouse Manager

Location:

The WAD works mainly at the DBNC Triangle warehouse located in Orange County, but will also train and assist other DBNC warehouses statewide. The Warehouse Assistant/Driver will make deliveries across the state of North Carolina. This role will be driving 50% of the time and working in the warehouse 50% of the time.

Key Responsibilities:

Drive and Deliveries:

• Operate the DBNC fleet, including but not exceeding our 26ft. box truck. No CDL required.

• Track driver information and handle product deliveries to nonprofit partners across the state.

• Pick up diaper deliveries as needed statewide.

• Some evening/weekend driving required.

  Distribution Coordination

• Assemble Partner Orders: Accurately compile diaper and hygiene product orders for community partners based on allocation guidelines and monthly schedules.

• Inventory Coordination: Track product inventory levels during order preparation; notify supervisor of low stock or overstocked items.

• Labeling & Documentation: Ensure all orders are correctly labeled, documented, and ready for partner pick-up or delivery, maintaining attention to detail and consistency.

• Data Entry & Recordkeeping: Enter order data accurately into internal systems for reporting, compliance, and tracking purposes.

• Quality Control: Perform final checks to ensure all partner orders are complete, accurate, and meet Diaper Bank standards before distribution.

• Team Collaboration: Coordinate with the operations and program staff to align distribution efforts with program goals and partner needs.

  Warehouse Maintenance:

• Maintain a clean and organized warehouse environment (e.g., sweeping/cleaning and trash/recycling management), ensuring optimal program performance.

• Operate warehouse equipment, including machinery (forklift, hand jacks, strapping and wrapping machines, etc.) and racks/shelves.

  Inventory Management:

• Work with the team to ensure inventory is accurately maintained and managed.

• Collaborate with multiple teams across the company to improve inventory accuracy.

  Program/Volunteer Assistance:

• Determine shift points needed monthly and share with the volunteer team -work to project three months in advance.

• Volunteer Support: Work with volunteer teams in the warehouse to pull, assemble, and stage community partner orders, providing clear instructions and supervision.

• Be on-site to intake deliveries and for other physical warehouse needs (including delivery of diapers from wholesalers).

• Assist with volunteer shifts when needed, including before and after cleaning, organizing, and being on the floor with volunteers when needed.

• Make deliveries with the van or box truck when needed.

• Manage partner agency pickups from the warehouse.

Required Competencies:

• You Love Customer Service- You communicate with care, treat others with respect and dignity, actively listen, and work collaboratively with team members and other constituents (partners, volunteers, etc). You routinely solve problems collaboratively, efficiently, and to the satisfaction of our partners.

• You’re Hyper-Organized - You can keep track of lots of moving parts and still bring a calm, collected energy to your work. You can manage warehouse projects and partner with the Chief Operating Officer and warehouse team to execute on project tasks efficiently. You have a very high attention to detail.

• You Get Things Done - You set and maintain high-performance standards for yourself, demonstrate a focus on results, and effectively communicate goals and impact of actions, you promote innovation. You have a record of success and routinely hit goals, especially related to customer satisfaction, on-time deliveries, and order accuracy.

• You Love Being Part of a Team - You step forward and back when necessary. You add velocity to other teams and are able to ask for help, support and inspiration when you need it. You easily make connections with your teammates and they feel connected to you.

• You’re an Adaptable Problem-Solver - You see problems as puzzles and solve them with ease, leveraging your experience, your team and industry safety standards.

• Safety is your #1 Priority - You know how to operate our equipment, lookout for safety concerns, model strong safety protocols and ensure others are motivated to keep the warehouse safe.

• You’ve got a Passion for the DBNC Mission - You care a lot about delivering dignity to all families in North Carolina.

Requirements + Qualifications:

Required:

• Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent and sometimes continuous basis.

• Ability to lift up to 70 lbs.

• Ability to grasp, push, pull objects, and reach overhead.

• Ability to operate a computer and telephone.

• Ability to drive a van, box truck, maneuver pallet jacks, and learn how to operate a forklift.

Other Qualifications:

• One-year of experience in a similar job.

• A strong sense of cleanliness, tidiness, and order.

• Ability to work safely and efficiently.

• Comfortable with paperwork, using Excel and Google Docs

• Honest and reliable.

• Strict adherence to health and safety regulations.

How you know that DBNC is right for you:

• You are a reliable and friendly communicator who reaches out and follows up with professional persistence.

• You are excited for the opportunity to work with DBNC partner organizations addressing the unique needs of families parenting in poverty.

• You regularly demonstrate strong self-motivation, critical thinking, and the ability to work independently.

• You have excellent project management skills, with a knack for working backward from deadlines, and can deal with curve balls thrown at your work plan.

• You have a keen attention to detail, love adhering to organizational systems, and take great satisfaction in a job well done.

HOW TO APPLY FOR THIS JOB: Candidates should apply by sending a Resume to arlie@ncdiaperbank.org.

Persons with mental or physical disabilities, as defined by the Americans with Disabilities Act, are eligible for this position, as long as they can perform the essential functions of the job after reasonable accommodations are made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible for this position. Persons of color and women are strongly encouraged to apply.

Compensation: $34,500 to $47,700 annually along with a benefits package that includes:

• Flexible vacation and holiday schedule.

• Health, Vision, Disability, and Life insurance available for full-time employees.

• Family Leave