CURRENT OPENINGS

Location: Triangle or Charlotte, with regular travel to DBNC branches and donor meetings across North Carolina
Schedule: Full-Time; occasional evening and weekend availability may be required
Salary Range: $54,000 to $62,000
Reports To: CEO or designated supervisor
Supervisory Responsibilities: None

About The Diaper Bank of North Carolina (DBNC)
At DBNC, we believe that dignity begins with the basics. Access to diapers, period products, and adult hygiene supplies should not be a barrier to health, opportunity, or self-worth. That is why we partner with community organizations and mobilize volunteers across North Carolina to ensure every person has access to the hygiene essentials they need to thrive.

What Makes This Position Important to the Diaper Bank of North Carolina
Every donation represents a person who believes in our mission and has chosen to walk alongside the families and communities we serve.

The Donor Stewardship Manager ensures that donors understand how deeply their support matters. This position creates thoughtful and consistent experiences that thank donors, connect them to DBNC’s work, and help them see the impact of their generosity over time.

This role is not responsible for leading the development department. Instead, the Donor Stewardship Manager serves as the organization’s primary coordinator for donor appreciation, engagement, communication, and retention. The position brings warmth, organization, and personal attention to every stage of the donor journey.

Position Overview
The Donor Stewardship Manager develops and manages a comprehensive donor stewardship program for individual donors, recurring donors, tribute donors, family foundations, and other assigned supporters.

This person will ensure that gifts are acknowledged promptly and personally, donor interests and communication preferences are recorded accurately, and supporters receive meaningful opportunities to learn about and participate in DBNC’s work.

The Donor Stewardship Manager will maintain an assigned portfolio of donors and coordinate personal touches such as thank-you calls, handwritten notes, impact updates, videos, warehouse tours, volunteer opportunities, and invitations to DBNC events.

Working closely with the CEO, finance, communications, program staff, branch staff, and board members, this position will help create a consistent and welcoming donor experience across the organization.

This is a hands-on, relationship-focused position with no direct reports.

Key Responsibilities
Donor Acknowledgment and Appreciation
Ensure donors receive timely, accurate, and meaningful acknowledgment of their gifts.
Develop personalized thank-you strategies based on giving history, gift size, donor interests, tribute information, geographic location, and relationship with DBNC.
Coordinate handwritten notes, phone calls, emails, videos, recognition opportunities, and other personal touches.
Pay close attention to gifts made in honor or memory of others and ensure tributes are handled thoughtfully and accurately.
Create welcoming experiences for first-time donors and consistent appreciation for recurring and long-term donors.
Coordinate thank-you outreach from the CEO, board members, staff members, and other DBNC representatives.
Ensure all donor outreach, including calls, messages, meetings, and notes, is documented in the donor database.
Donor Engagement and Relationship Management
Manage an assigned portfolio of donors and develop individualized stewardship plans when appropriate.
Build genuine relationships with donors through phone calls, emails, meetings, tours, events, and other personal interactions.
Learn about donors’ interests, motivations, preferred communication methods, and connections to DBNC’s mission.
Invite donors to visit DBNC warehouses, volunteer, attend events, meet staff, or learn more about the communities their gifts support.
Help donors understand the impact of their gifts through stories, data, photographs, program updates, and personal communication.
Identify donors who may be ready for deeper engagement and coordinate an appropriate handoff to the CEO or other staff responsible for gift conversations.
Support strategies for retaining first-time, recurring, long-term, and previously active donors.
Respond to donor questions and concerns with professionalism, warmth, accuracy, and care.
Stewardship Program Development
Build and maintain an annual donor stewardship calendar with clear communication and engagement touchpoints.
Develop stewardship plans for different donor groups, including first-time donors, recurring donors, tribute donors, sustaining donors, major donors, and lapsed donors.
Create and maintain acknowledgment templates, welcome materials, donor impact updates, call guides, tour materials, and recognition procedures.
Help create consistent donor experiences across DBNC branches and programs.
Review current stewardship practices and recommend thoughtful, realistic improvements.
Coordinate donor recognition while respecting donor preferences, anonymity requests, and gift restrictions.
Assist with donor appreciation events, warehouse tours, small gatherings, and other relationship-building opportunities.
Support annual giving campaigns and appeals by coordinating appropriate follow-up and stewardship activities.
Donor Data and Reporting
Maintain accurate and complete donor records in DBNC’s donor management system.
Record donor interests, relationships, communication preferences, tribute information, restrictions, contact reports, and next steps.
Work with finance staff to help ensure donor records and gift information are accurate and appropriately acknowledged.
Create regular reports identifying first-time donors, recurring donors, lapsed donors, donor anniversaries, significant gifts, tribute gifts, and donors requiring follow-up.
Track stewardship activities and help measure donor retention, recurring donor retention, second-gift conversion, completed donor contacts, and other engagement indicators.
Use donor data to recommend personalized outreach and identify gaps in the donor experience.
Protect confidential donor and prospect information and follow DBNC policies related to donor privacy, data security, and ethical fundraising.
Donor Communications and Storytelling
Write warm, donor-centered thank-you letters, emails, notes, impact updates, and other stewardship communications.
Partner with communications and program staff to gather stories, photographs, data, and updates that demonstrate donor impact.
Help translate DBNC’s statewide work into clear and meaningful messages for donors.
Ensure donor communications are accurate, personal, mission-centered, and consistent with DBNC’s voice.
Coordinate special communications related to donor milestones, anniversaries, tributes, recurring giving, and significant organizational updates.
Team Leadership & Collaboration
This is not a staff supervisory or department-leadership position. However, the Donor Stewardship Manager will play an important coordinating role across DBNC.

The Donor Stewardship Manager will:
Partner closely with the CEO on donor outreach, meetings, follow-up, and relationship strategy.
Coordinate with finance staff to support accurate gift records and acknowledgments.
Work with communications and program staff to develop donor stories and impact updates.
Collaborate with branch staff to arrange tours, volunteer experiences, and local donor engagement.
Equip board members and staff with background information, talking points, and suggested outreach for donor thank-you calls.
Provide clear instructions for documenting donor interactions and follow up to ensure notes are entered consistently.
Share relevant donor interests and feedback with appropriate staff while maintaining confidentiality.
Contribute to a collaborative culture in which donor appreciation is viewed as an organization-wide responsibility.
Required Competencies
Program-Builder Mindset: Able to assess current practices, create practical systems, and build a consistent stewardship program that can grow with DBNC.
Donor-Centered Presence: Confident, thoughtful, and professional when communicating with donors from a wide range of backgrounds and giving levels.
Collaborative Guide: Able to help board members and colleagues participate effectively in donor appreciation without holding formal supervisory authority.
Organized & Detail-Oriented: Maintains accurate records, follows through on commitments, notices meaningful donor details, and manages multiple relationships and deadlines.
Warm & Welcoming: Makes donors feel genuinely appreciated, listened to, and connected to DBNC’s mission.
Excellent Communicator: Writes and speaks with warmth, clarity, professionalism, and good judgment.
Data-Informed: Uses donor information, engagement history, and retention data to guide outreach and improve the donor experience.
Discreet & Trustworthy: Handles donor information, personal stories, giving history, and confidential conversations with care.
Mission-Driven: Believes deeply in DBNC’s mission and can communicate the importance of dignity, basic needs, and community partnership authentically.

Qualifications
Three or more years of experience in donor relations, donor stewardship, nonprofit development, customer success, account management, community engagement, hospitality, communications, or a related relationship-focused role.
Demonstrated ability to build and maintain meaningful professional relationships.
Excellent written, verbal, and interpersonal communication skills.
Strong organizational skills and consistent attention to detail.
Experience using a donor database, customer relationship management system, or similar recordkeeping platform.
Ability to manage a portfolio of relationships and complete timely follow-up.
Ability to interpret donor information and basic engagement reports.
Strong judgment when handling confidential or sensitive information.
Ability to work collaboratively across departments and locations.
Comfort communicating by phone, email, video, and in person.
Ability to travel to DBNC branches, donor meetings, tours, and events as needed.
Bachelor’s degree or equivalent combination of education, professional experience, and relevant skills.

Preferred Qualifications
Experience with recurring giving, tribute gifts, donor recognition, or donor retention programs.
Experience coordinating donor visits, volunteer experiences, or appreciation events.
Experience writing donor-centered communications and impact stories.
Familiarity with nonprofit fundraising ethics and donor privacy practices.
Knowledge of North Carolina communities and the nonprofit sector.

Don’t meet every single requirement? If you are passionate about our mission and think you would thrive in this role, we encourage you to apply.

Your First 90 Days
First 30 Days
Learn DBNC’s mission, programs, branches, partnerships, and organizational culture.
Become familiar with DBNC’s donor database, current donor communications, acknowledgment processes, and reporting systems.
Meet with the CEO, finance, communications, program, and branch teams to understand how each group contributes to the donor experience.
Review current donor segments, recurring donors, tribute gifts, significant donors, and outstanding follow-up needs.
Begin participating in donor thank-you calls, meetings, tours, and communications.
Days 31 Through 60
Assess DBNC’s current stewardship process and identify immediate opportunities for improvement.
Develop a draft donor stewardship calendar and recommended donor communication schedule.
Establish a consistent process for documenting calls, messages, meetings, donor interests, and next steps.
Begin managing an assigned donor portfolio.
Create or update acknowledgment templates, call guides, donor welcome materials, and follow-up procedures.
Coordinate initial donor outreach with the CEO, staff, and board members.
Days 61 Through 90
Launch an organized stewardship plan for first-time, recurring, tribute, sustaining, and assigned donors.
Establish baseline measures for acknowledgment timeliness, donor contacts, retention, recurring giving, and second gifts.
Present recommendations for strengthening donor recognition, engagement, tours, and impact communication.
Build a schedule of upcoming donor visits, personal outreach, stewardship communications, and board involvement.
Ensure that donor follow-up is consistent, documented, and moving forward across the organization.

Why Join DBNC?
Be part of a statewide movement that brings dignity to thousands of families each month.
Build upon an already strong foundation of donor support that is ready for your energy, care, and influence.
Help donors experience the joy and impact of supporting families across North Carolina.
Join a joyful, hard-working team that values creativity, kindness, accountability, and results.
Receive strong benefits and be part of a collaborative, mission-driven culture.
Help build lasting relationships that make DBNC’s work possible for years to come.

How to Apply
If you are energized by building genuine relationships, creating meaningful donor experiences, and helping supporters see the difference their generosity makes, we would love to meet you.

Please send your resume and cover letter to info@ncdiaperbank.org.

Diaper on!

Location: Hillsborough, NC (In-Person)
Reports to: Chief Operating Officer
Employment Status: Full-Time
Salary Range: 40,000 - $47,000

Join a Team That’s Transforming Lives Across North Carolina
The Diaper Bank of North Carolina (DBNC) works to ensure that every family has access to essential hygiene products that support dignity, health, and quality of life. We are seeking a highly organized, hands-on, and relationship-focused Community Partner & Distribution Coordinator to manage product distribution from our Hillsborough warehouse while supporting the community partners that help us reach families across the Triangle.

If you enjoy coordinating complex logistics, creating reliable systems, working directly with community organizations, and jumping in wherever needed to get essential products into the hands of families, we want you to apply.

About Us
At DBNC, we believe access to basic necessities is a right, not a privilege. Since our founding in 2013, we have distributed more than 30 million diapers, along with period products, adult incontinence supplies, and other hygiene essentials. Our innovative programs and dedicated team work every day to cover bottoms and distribute dignity across North Carolina.

Role Overview
The Community Partner & Distribution Coordinator is responsible for ensuring that community partner orders are accurate, complete, documented, and ready for pickup or delivery. Distribution coordination is the primary focus of this position, including preparing orders, coordinating inventory, managing partner pickups, supporting volunteers, receiving deliveries, and assisting with product deliveries.

The position also serves as an important point of contact for DBNC’s Triangle-area community partners. The coordinator will help partners navigate ordering and distribution processes, maintain accurate records, respond to questions, support annual renewals and check-ins, and communicate partner needs to the operations and program teams.

This is an active, in-person position that combines warehouse coordination, administrative accuracy, customer service, and community relationship management.

Key Responsibilities
1. Distribution Coordination and Order Fulfillment
Assemble Partner Orders: Accurately pull, compile, and stage diaper and hygiene product orders according to allocation guidelines, partner needs, and monthly distribution schedules.
Manage Distribution Schedules: Coordinate partner pickups and deliveries to ensure products are distributed efficiently and on time.
Label and Document Orders: Ensure every order is labeled correctly, supported by the required documentation, and prepared for pickup or delivery.
Perform Quality-Control Checks: Conduct final reviews to confirm that orders are complete, accurate, and consistent with DBNC standards.
Maintain Accurate Records: Enter order and distribution information into internal systems for reporting, compliance, and inventory tracking.
Manage Partner Pickups: Serve as the on-site contact for community partners picking up orders from the Hillsborough warehouse.
Support Deliveries: Drive a DBNC van or box truck to deliver products when needed.
Respond to Changing Needs: Work with operations and program staff to address product availability, scheduling changes, urgent requests, and other distribution challenges.
2. Inventory and Warehouse Coordination
Monitor Inventory: Track inventory levels while preparing orders and promptly notify the appropriate supervisor of shortages, low-stock items, or overstock.
Maintain Inventory Accuracy: Work with warehouse, operations, and program teams to ensure inventory records accurately reflect available products.
Improve Inventory Systems: Help identify and implement procedures that strengthen inventory accuracy, order preparation, and warehouse efficiency.
Receive Deliveries: Be available on-site to receive and document deliveries from wholesalers, vendors, donors, and other product sources.
Support Warehouse Readiness: Help maintain a clean, safe, organized, and efficient warehouse environment.
Assist with Physical Warehouse Needs: Participate in loading, unloading, moving, organizing, and staging products as required.
3. Volunteer Coordination and Support
Project Volunteer Needs: Determine the number and type of volunteer shifts needed to support monthly distributions, working to project needs at least three months in advance.
Coordinate with the Volunteer Team: Communicate upcoming warehouse and order-fulfillment needs so volunteer shifts can be scheduled appropriately.
Lead Order-Preparation Activities: Provide volunteers with clear instructions and hands-on supervision while they pull, assemble, label, and stage partner orders.
Support Volunteer Shifts: Assist with volunteer check-in, setup, cleanup, organization, and on-the-floor guidance as needed.
Create a Positive Experience: Help ensure volunteers feel welcomed, supported, and connected to DBNC’s mission and impact.
4. Community Partner Support
Serve as a Partner Contact: Provide responsive, warm, and solution-oriented support to Triangle-area community partners regarding orders, pickups, deliveries, and distribution procedures.
Build Strong Relationships: Develop a clear understanding of each partner’s programs, populations served, and hygiene-product needs.
Resolve Distribution Questions: Work with partners and internal teams to address order discrepancies, scheduling concerns, product availability, and other issues.
Communicate Partner Needs: Share relevant partner feedback and emerging community needs with DBNC’s program, warehouse, and leadership teams.
Support Partner Engagement: Help partners understand DBNC resources, requirements, allocation guidelines, and opportunities for deeper collaboration.
5. Partnership Administration and Impact Tracking
Support Annual Check-Ins: Assist with annual partner meetings to review needs, agreements, distribution activity, and shared accomplishments.
Coordinate Renewals: Help manage the timely renewal of partner applications and agreements.
Support New Partner Inquiries: Assist with Letters of Interest and onboarding by collecting information, organizing materials, and helping prospective partners understand DBNC’s partnership process.
Collect Outcome Information: Track partner outcome forms and other required data that demonstrate how access to hygiene products benefits families.
Contribute to Impact Reporting: Maintain accurate data and provide partner stories, distribution information, and observations that support grant reports, funding proposals, and program improvements.
Protect Data Quality: Review records for completeness, accuracy, and consistency across partner, order, and inventory systems.

What You Bring
You’re Exceptionally Organized: You can manage monthly distribution schedules, detailed orders, partner communications, inventory information, and competing priorities without losing sight of the details.
You’re Hands-On: You are comfortable working in a warehouse, moving products, supporting volunteers, receiving deliveries, and stepping in wherever needed.
You’re a Strong Communicator: You communicate clearly, warmly, and professionally with community partners, volunteers, coworkers, vendors, and drivers.
You’re a Relationship Builder: You enjoy getting to know community organizations and creating dependable, lasting partnerships.
You’re Accurate and Dependable: You understand that careful order preparation and recordkeeping directly affect whether families receive the products they need.
You’re a Creative Problem-Solver: You remain calm when schedules, inventory, or partner needs change and work collaboratively to find practical solutions.
You’re Comfortable with Data: You can maintain accurate records and recognize how strong data helps DBNC improve programs and communicate its impact.
You’re a Dream Teammate: You collaborate well, communicate proactively, and believe that no task is too small when it helps move the mission forward.

Your First 90 Days
Learn the Distribution Cycle: Become familiar with DBNC’s allocation guidelines, product inventory, monthly order process, pickup and delivery schedules, and warehouse procedures.
Build Partner Relationships: Introduce yourself to Triangle-area community partners and begin learning about their programs and distribution needs.
Master the Systems: Learn the tools DBNC uses to manage inventory, partner orders, distribution records, outcome data, and reporting.
Coordinate Volunteer Needs: Begin projecting the volunteer shifts and support required for upcoming distributions.
Strengthen Accuracy: Review existing order, inventory, and documentation processes and help identify opportunities to improve accuracy and efficiency.
Become a Reliable On-Site Resource: Develop the knowledge and confidence to respond to partner, volunteer, delivery, and warehouse needs at the Hillsborough facility.

Requirements
Must be able to work in person at DBNC’s Hillsborough warehouse.
Bachelor’s degree or at least three years of relevant experience in warehouse or distribution coordination, nonprofit programs, community engagement, logistics, inventory management, or a related field.
Strong organizational, time-management, and recordkeeping skills.
Experience working with community partners, customers, volunteers, or direct-service organizations.
Comfort using databases, spreadsheets, and other digital systems to maintain accurate records.
Ability to work independently while communicating and collaborating closely with a team.
Valid driver’s license, safe driving record, and ability to meet DBNC’s vehicle-insurance requirements.
Willingness and ability to drive a van or box truck when needed.
Ability to safely lift, carry, move, and organize warehouse products weighing up to [insert required weight], with or without reasonable accommodation.
Flexibility to support occasional schedule changes, deliveries, or special distribution events.
A deep commitment to DBNC’s mission and to treating partners, volunteers, coworkers, and community members with dignity and respect.

Preferred Qualifications
Experience coordinating product distribution, inventory, warehouse operations, or order fulfillment.
Experience supervising or supporting volunteers.
Familiarity with nonprofit partnerships or human-service organizations.
Experience collecting program data, tracking outcomes, or preparing impact reports.
Knowledge of the Triangle region and its community-based organizations.

Why DBNC?
Joining DBNC means becoming part of a warm, innovative, and dedicated team committed to uplifting communities across North Carolina. We offer:
Mission-Driven Work: Play a direct role in getting essential hygiene products to families throughout the Triangle.
Collaborative Culture: Join a supportive team where your ideas, initiative, and contributions are valued.
Visible Impact: See the direct connection between your daily work and the dignity, health, and well-being of North Carolina families.
Growth Opportunities: Build experience across distribution, logistics, volunteer engagement, community partnerships, and nonprofit program operations.
Ready to Help Us Distribute Dignity?
If you are excited to combine hands-on distribution coordination with meaningful community relationships, we would love to hear from you.

Please submit your resume and a heartfelt cover letter to info@ncdiaperbank.org.

The Diaper Bank of North Carolina is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.